Privacy Policy

Effective Date: [September 25th, 2025]

Jay’s Removal (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information when you book or inquire about our services:

• Personal Information: Name, email address, phone number, billing/shipping address.

• Service Details: Pickup and drop-off addresses, item descriptions, special instructions.

• Payment Information: Payment method details (processed securely through third-party providers — we do not store full credit/debit card numbers).

• Website Usage Data: IP address, browser type, device information, and cookies to improve website functionality.

2. How We Use Your Information

We use the information collected to:

• Provide and manage delivery, moving, and disposal services.

• Communicate with you regarding quotes, bookings, and customer support.

• Process payments and issue invoices.

• Improve our services, website, and customer experience.

• Comply with legal obligations and resolve disputes.

3. Information Sharing

We do not sell, rent, or trade your personal information.
We may share your information only with:

• Service Providers: Third-party partners who assist with payment processing, IT support, or logistics.

• Legal Requirements: If required by law, court order, or government request.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Request corrections or updates to your information.

• Request deletion of your personal data, subject to legal or contractual obligations.

• Opt out of marketing communications at any time.

7. Cookies & Tracking

Our website may use cookies and similar technologies to improve user experience and analyze site performance. You can manage cookie settings through your browser.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Jay’s Removal
📍 Vancouver, BC, Canada
📧 Joshyzeea@gmail.com
📞 236-234-8507